Freehand for Procure (1)

This troubleshooting guide provides diagnostic procedures, resolution steps, and internal support information for the Procure Service (Event Horizon) platform. The guide covers sourcing event management, vendor bidding, lane configuration, quote processing, counter-offers, scenario planning, and optimization workflows. This document is intended for internal support teams (L1/L2/L3), SREs, and engineers who diagnose and resolve production issues. It assumes familiarity with basic product concepts and focuses on practical diagnostic steps, log locations, configuration checks, and known workarounds.