HACH - Troubleshooting Pack Bench Performance and Printing Issues

Summary:

This article outlines the common issues faced on pack benches during packing and provides troubleshooting steps for both the Hach team and the Pando team.

Issue Description:

There are multiple pack benches used for user packing operations. Occasionally, a pack bench may slow down or experience issues related to printing. When this occurs, it requires collaboration between the Hach team and their internal team to resolve the problem efficiently.


Investigation Steps (Pando Team):

1. Perform a UI Health Check (Module-wise)

   • Check the performance status of each module within the UI.

   • Identify if any specific module is causing bottlenecks or failures.
     
     

Solution Steps:

For the Hach Team:

1. Restart the Pack Bench

   • A simple restart may resolve temporary performance lags or glitches.

2. Check Internet Connectivity

   • Ensure the pack bench is properly connected to the network.

   • A drop in connectivity can impact both speed and printing functionality.

Additional Notes:

• If restarting or connectivity checks don't help, escalate to the respective support team for further assistance. - HACH SIDE.