HACH - Shipment Stuck in “SHIPMENT INPROGRESS” Status During Shipment Creation

Title: Shipment Stuck in “SHIPMENT INPROGRESS” Status During Shipment Creation

Issue:
When a user attempts to create a shipment, the shipment may get stuck in the status:

"SHIPMENT INPROGRESS"

Cause:
This typically happens when the user refreshes the page while the shipment creation process is still in progress. The refresh interrupts the flow, causing the system to leave the shipment in an intermediate state.

Resolution / Internal Handling Steps:

1. Ticket Received:
   When support receives a ticket regarding a shipment stuck in “SHIPMENT INPROGRESS”, proceed as follows:

2. Request Confirmation:
   Before taking any action, obtain confirmation from Ryan, Julius, or Jasmin that it is appropriate to proceed with updating the shipment status.

3. Update Shipment Status:
   Once confirmation is received, manually update the shipment status in the database
   from:

   CopyEdit
   SHIPMENT INPROGRESS
   

   to:

   nginx
   CopyEdit
   packed
   

   ⚠️ Note: This value is case sensitive. Ensure it is exactly "packed" (all lowercase).

Preventive Tip:
Advise users not to refresh the page while creating a shipment. Adding a message or visual loader during the shipment creation process could help avoid premature refresh actions.